Solved: Re: Upgrade Now Page

KarenMc58 · ‎18-05-2019

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens

MI5 · ‎18-05-2019

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎18-05-2019

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎18-05-2019

@KarenMc58 wrote:
Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens

If you can, clear any cookies related to O2 websites (ending o2.co.uk) and restart your browser - login to myO2 first, and it works (for me anyway, using Chrome on Win10 laptop).

Good luck!

Links to O2 Social Media Team here

Anonymous · ‎19-05-2019

Upgrade in store is a better option

pgn · ‎19-05-2019

@Anonymous wrote:
Upgrade in store is a better option

In-store upgrades are generally easier, this is true. And you walk out with the phone in your hand, with the right type of SIM card etc.

Links to O2 Social Media Team here

EmilieT · ‎23-05-2019

Hey @KarenMc58, I was wondering how you were getting on with your upgrade? Did any of the suggestions above help you proceed with it?

I'd love to hear which exciting device you were planning on getting as well

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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