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Unlocking Iphone

Becca1900
Level 1: Joiner
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on ‎12-12-2018 00:03

on ‎12-12-2018 00:03

I have just moved to Sydney so I can't use my Giffgaff sim abroad I'm looking to put a new sim in my phone however it's locked to 02 I have filled in a form online to unblock my sim but was emailed back to say it couldn't be done? Does anyone have an email address so I can contact customer support as I can't call up. Thanks.

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jonsie
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on ‎12-12-2018 00:07

on ‎12-12-2018 00:07

Customer service can't be contacted by email

It's better to call or you can use the online chat from 8am UK time

Contact us

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎12-12-2018 06:31

on ‎12-12-2018 06:31

@Becca1900 

Have you tried a different SIM in the phone yet as it may not be locked? 

Unlocking help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎13-12-2018 10:28

on ‎13-12-2018 10:28

Hi @Becca1900, there's some good advice above, did you get a chance to try any of them? How are you getting on with your unlocking request?

 

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