Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018

Unlocking Iphone

I have just moved to Sydney so I can't use my Giffgaff sim abroad I'm looking to put a new sim in my phone however it's locked to 02 I have filled in a form online to unblock my sim but was emailed back to say it couldn't be done? Does anyone have an email address so I can contact customer support as I can't call up. Thanks.

Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Unlocking Iphone

Customer service can't be contacted by email

It's better to call or you can use the online chat from 8am UK time

Contact us

Posts: 85,741
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: Unlocking Iphone


Have you tried a different SIM in the phone yet as it may not be locked? 

Unlocking help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,049
Registered: ‎18-04-2018

Re: Unlocking Iphone

Hi @Becca1900, there's some good advice above, did you get a chance to try any of them? How are you getting on with your unlocking request?


Welcome to the forum!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!

If you'd like to take part, why not register? Smiley Happy