TURN OFF OLD PHONE AND OPEN NEW ONE

[FROGLET]

i UPGRADED FROM O2 TO ANOTHER O2, NEW ONE WORKING OK, APART FROM WHEN GOOGLE SENT ME A MESSAGE IT WAS SENT TO MY OLD PHONE WHICH SHOULD BE SWITCHED OFF, ANY IDEAS

[Cleoriff]

@FROGLET 

Have you tried your old sim in your  new phone?

If so use that.

Or you could try activating your new sim. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

[jonsie]

Other than that you need to try and call

Guide: Coronavirus Community Help and Support

Check you aren't paying for two accounts in My O2.

Guide: My O2 App 

[gmarkj]

Was it to an account that is still on the old phone (such as email, or hangouts)?

[jonsie]

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@gmarkj wrote:
Was it to an account that is still on the old phone (such as email, or hangouts)?

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More info needed @FROGLET 

[FROGLET]

spoke with O2 today it was O2 technical problem they said and passed it to their other department as they still had my old phone connected somehow, as its a different phone make it has a new card, but thank you to all for your advice. O2 were surprised it had happened

[FROGLET]

Thanks, it is an O2 technical issue with the old phone still connected. O2 dealing with it, different type of phone so has a new card.

[FROGLET]

Thank you O2 techinical issue as they had not turned the old one off, O2 dealing with it but thank you.

[jonsie]

Hope it's sorted now @FROGLET 

[FROGLET]

Thank you spoke with O2 its a technical issue at their end so they are dealing with it, its not the new phones, but thank you.