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Thank you spoke with O2 its a technical issue at their end so they are dealing with it, its not the new phones, but thank you.

Thank you O2 techinical issue as they had not turned the old one off, O2 dealing with it but thank you.

Thanks, it is an O2 technical issue with the old phone still connected. O2 dealing with it, different type of phone so has a new card.

spoke with O2 today it was O2 technical problem they said and passed it to their other department as they still had my old phone connected somehow, as its a different phone make it has a new card, but thank you to all for your advice. O2 were surpris...