Sudden bill increase

[Sky553]

Hi, 

My O2 pay monthly bill has gone up suddenly and I’m not aware why.

Please could you explain why this is?

Thank You. 

[Bambino · Accepted solution]

@Sky553 You can see what your charges are here: How do I get to the 'Download Bill' page? (o2.co.uk)

If you think there's been an error made you can contact customer service on any of the numbers in this link: Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Sky553We have no access to your accounts here so you need to call O2.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call