bill much higher than when i first took it out

[bizzybee]

I took out a contract in Jan 2023 at £36 pm. It is now £59.95 and I dont know why.

I have a chronic illness and am not able to work at the moment. Please can you advise on this bill increase and if there is any support for me.

Many thanks

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[jonsie]

There wowuld also have been two annual RPI increases in April (one of them around 16%)