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RobHoather · ‎27-05-2020

When will my new sin go live. can only make emergency call, signal is fine on other 02 devices?

madasaf1sh · ‎27-05-2020

@RobHoather

Is this a port in or a sim swap, as ports normally complete by 6pm and sim swaps can take upto 24hrs.

Best advice is to keep rebooting your phone once an hour

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎27-05-2020

Hi @RobHoather

You may have to activate it https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If you need to contact O2, all numbers in this guide.

Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

LukasB · ‎28-05-2020

Hey @RobHoather did you manage to activate your sim? Or do you still have trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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