Sin Card

RobHoather · ‎27-05-2020

When will my new sin go live. can only make emergency call, signal is fine on other 02 devices?

madasaf1sh · ‎27-05-2020

@RobHoather

Is this a port in or a sim swap, as ports normally complete by 6pm and sim swaps can take upto 24hrs.

Best advice is to keep rebooting your phone once an hour

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎27-05-2020

Hi @RobHoather

You may have to activate it https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If you need to contact O2, all numbers in this guide.

Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

LukasB · ‎28-05-2020

Hey @RobHoather did you manage to activate your sim? Or do you still have trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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My elderly dad on Pay as you go - help please

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