on 21-08-2020 11:21
Hi All
I've just done a sim swap between o2 sims. My questions are: 1) should I wait until the old one is not working before putting the new one in the phone? Also my old one was on 'pay as you go' and the new one is on 'pay monthly' kind of service. 2) Do I need to contact o2 to cancel my 'pay as you go' service or it is going to happen automatically?
thanks in advance for your help
Tommaso
Solved! Go to Solution.
on 21-08-2020 12:36
You cannot sim swap between PAYG and pay monthly yourself.
You need to call customer service Guide: Coronavirus Community Help and Support
on 21-08-2020 12:36
You cannot sim swap between PAYG and pay monthly yourself.
You need to call customer service Guide: Coronavirus Community Help and Support
on 25-08-2020 15:51