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Sim swap

Tommaso
Level 1: Joiner
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Hi All

 

I've just done a sim swap between o2 sims. My questions are: 1) should I wait until the old one is not working before putting the new one in the phone? Also my old one was on 'pay as you go' and the new one is on 'pay monthly' kind of service. 2) Do I need to contact o2 to cancel my 'pay as you go' service or it is going to happen automatically?

 

thanks in advance for your help

 

Tommaso 

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MI5
Level 94: Supreme
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@Tommaso 

You cannot sim swap between PAYG and pay monthly yourself. 
You need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@Tommaso 

You cannot sim swap between PAYG and pay monthly yourself. 
You need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hi @Tommaso , it would be great to hear how you're getting on with this if you get a moment to pop back in and let us know. slight_smile Hope the above information from @MI5 was helpful, but do let us know if you have any further questions.

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