cancel
Showing results for 
Search instead for 
Did you mean: 

why is my phone showing no service and I have an order in my account I didnt make

BV2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My phone is showing no service and I received a text saying my order was in process when I havent made an order. Checking in my account it shows the following order placed Order type: Sim Swap Vas Resign

Any ideas on what this is and has o2 placed the order to change my SIM type?

Message 1 of 2
187 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 154264 Posts
  • 658 Topics
  • 29425 Solutions
Registered:

@BV2 

Sounds very suspicious unless you have requested a sim swap?

In that case, O2 will cancel your current sim immediately.

You should contact O2 as soon as possible Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
181 Views