Sim card

[Jessicacleaver0]

Hello I ordered a new phone last month but the new sim card is not needed how do I get this sim removed from my bills as its net even been activated

[TallTrees · Accepted solution]

Hi there @Jessicacleaver0 

Welcome to the o2 Community forum 

If the sim was part of a package deal then it can't be removed. 

If you bought a phone independently then give o2 customer services a call here

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),