Cannot Transfer My eSim

[Nutronic]

I am on a sim only tariff and have today bought a S25 Ultra, my esim is on my S22 Ultra.

I have tried live chat but I'm in a queue.

The help/support links state that I should have an option that asks to transfer the esim but there is not.

On the S22 Ultra there are 3 options which includes transferring from another device where as the S25 Ultra does not have that option, it only shows to scan a QR code or search for esims but that doesn't find anything.

I cannot locate a QR code to scan.

There was a barred sim in the my sim option of my account so I have requested for it to be unbarred which I assume is a physical sim card and not an esim.

[jonsie]

You will need a new esim

Guide here

eSIM - How to activate  

[Enlli]

The words O2 and eSIM should never appear together in my opinion. Other networks can handle this scenario easily. (Done it with 2 others)

[Nutronic]

Thats a copy and paste from something on the O2 website that I have followed already: https://www.o2.co.uk/help/phones-sims-and-devices/samsung/galaxy-s25-ultra-android-15/set-up-and-fir... and as stated there is no transfer option showing on my S25 Ultra. There is only search for esims or scan qr code.

[Nutronic]

Its beginning to look like I will need to phone them at 8am. I have been in live chat for 3 hours waiting to speak to someone. They are closed now I believe since 9pm.

[Enlli]

You will need to get customer services to send one to MyO2 or call into an O2 store with photo ID

Best messaging on Social Media

Facebook (https://o2uk.co/O2CFB) , or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract)

[Nutronic]

Those 2 links do not work.

[TallTrees]

Hi @Enlli 

I tried those links for Facebook and Instagram from your post and they don't connect as @Nutronic mentioned. 

This may help you @Nutronic 

Source: O2 UK https://share.google/W5oN9qUXcXBxOPJLG

Links to social media included in this guide

Guide: How to find help & contact O2 

[Enlli]

Thanks @TallTrees something gone wrong there. I'll look in the morning 

[jonsie]

The links in my signature work

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