Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Order

Hi

Refresh payment still not received.

I upgraded and sent off my old phone for 'refresh'. Firstly they contacted me to say that they couldn't pay me the full amount as there was a fault on the phone that I had sent in, I asked what this was and they sent me a sketchy photo saying that th...

Resolved! Can’t contact any customer support. Gangsters!

I was charged for a couple of SMS despite having a “failed delivery” message and confirmation from the recipient they did not receive them. I went to the Support tab on the app and isn’t it just typical there is no phone number there? God forbid they...

Resolved! I was over billed and I want to know why

I was charged for more minutes even though I have unlimited…..

Phone Upgrade

Myself & my wife recently (May 4th) both upgraded our phones online with O2. We have received our new phones no problem.My O2 is now showing 2 x monthly accounts? Doesn't new upgraded phone & monthly tariff replace old tariff?Why are we being charged...

Resolved! Need confirmation of purchase, model number and IMEI number for insurance

Hello, I lost my phone in Greece at the end of March. I wiped it, blocked it with O2 and reported it and put an insurance claim in.my insurers have asked for confirmation of the phone, it’s purchase via a receipt and an official O2 letter with the IM...

Resolved! My O2 app not working

When I try to log on to MyO2 on the app I get the following error: ('code": "PERMISSION_DENIED", "message": "Access to the requested resource denied by WAF"} Anyone know a way to resolve? Tried reinstalling and it persists.