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Level 1: Joiner
Posts: 5
Registered: ‎11-06-2019
Accepted Solution

Reverted to old My O2 App - cannot go back to new one

Hello,

So I had the My O2 app which had aura and the new look, however, by mistake, I uninstalled it. So I went to the play store and installed anew, only to find the old version of the app on there which was lasted updated November last year.

How can I get the current version of the app back?

Phone: Huawei P30
Anonymous
Posts: 0

Re: Reverted to old My O2 App - cannot go back to new one

Delete that one, reinstall it or see if your phone has any app updates pending
Level 1: Joiner
Posts: 5
Registered: ‎11-06-2019

Re: Reverted to old My O2 App - cannot go back to new one

Hi,

Thanks for the prompt reply.

I tried what you suggested, however, the same old app was there. My phone is up-to-date with the latest updates.

I'm wondering if the new update was revoked for my phone because of what's been happening with Trump and Huawei...

Is there nothing else I can do?
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Reverted to old My O2 App - cannot go back to new one

Unfortunately if that's the latest available on Play you won't get the newer version unless you find the .apk on Google and sideload it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎11-06-2019

Re: Reverted to old My O2 App - cannot go back to new one

That's the weird thing - a month or so ago when I installed it from the play store it was the latest version. I'm not sure why it has been reverted.
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Reverted to old My O2 App - cannot go back to new one

The latest I have is version 9.3.1
What's yours?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎11-06-2019

Re: Reverted to old My O2 App - cannot go back to new one

That's the same version as the one I have now.. but it doesn't have Aura or the special O2 messaging service or the updated look.
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Reverted to old My O2 App - cannot go back to new one

I guess O2 have pulled it for everyone then.
There's definitely nothing newer available on Play for Android.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎11-06-2019

Re: Reverted to old My O2 App - cannot go back to new one

I see.. thanks for the insight. Maybe it'll be back on at some point - maybe a new version is on the way.
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Reverted to old My O2 App - cannot go back to new one

I can only guess they found an issue with it and took it down to fix it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)