Password problems

[Su1234]

I can't get into my O2 app on my iphone. I input my password and it says it's wrong. I try to change it, but it says I can't change it to what I choose - because it is my existing password (I know it's the correct one and want to keep it). It is the same password I use to get on here so I don't want to change it - would it have an impact on getting in here if I changed it on my phone? I am finding O2 really  horrible recently to try and get to work, if only the gurus were still here 😞

[MI5]

Hi @O2Emma 

Can you help @Su1234 #please?

[O2Emma]

Hi @MI5 I can pick this up for @Su1234 .

[O2Emma]

Hi @Su1234 I will need to private message you to get you back on My o2 .

[Su1234]

Oh ok, do you know my number?

[O2Emma]

@Su1234 sent you private message.

[Su1234]

You sent me a text message? I don't see it on my phone, I'm puzzled...(not tech savvy and a bit lost!)

[O2Emma]

@Su1234 It is not a txt message its a private message on here you should see a option for private messages on right hand side of screen with a 1 press private message you should then be able to see my message.

[O2Emma]

@MI5 We are in contact Su1234 found me .

[MI5]