Order

[Slg1]

I've just had a text saying my order's gone through but I haven't ordered anything. When I look at the order it just says VAS change £36.97 a month. Am I a victim of fraud?

[Cleoriff]

@Breanna 

It's a great pity that O2 told you it was resolved on the 17th Aug when clearly it wasn't!!

[Ed16]

I have had the same message and an order showing on my account which I did not create. The issue obviously hasn’t stopped, the emails and texts I have had from o2 are incredibly vague and I have no idea if I’m a fraud victim or now being double charged by o2 every month, please can someone explain! This is highly concerning. 

[Ed16]

It hasn’t been resolved - I have received the same message and I’m very concerned I’m a victim of fraud or will be being charged for an order i didn’t make

[MI5]

@Ed16 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Loulabelle88]

I have also received the message today after getting the text about the error and can’t get through to anyone on the online chats. 

[Enlli]

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@Loulabelle88 wrote:

I have also received the message today after getting the text about the error and can’t get through to anyone on the online chats. 

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All explained on here. Chat is useless anyway

[pgn]

A note for next time they tell you porkies, @Breanna 😉

[Dav0]

Just had the "resolved" message come through with the same garbage. Is this fine or an actual scam

[Enlli]

A cursory look at this thread will tell you it's fine.

All explained in some of the posts above

[Julie57]

i just received a message that my order has gone through with an order number and asking me to check on its progree with a link which i have not clicked