Order

[Slg1]

I've just had a text saying my order's gone through but I haven't ordered anything. When I look at the order it just says VAS change £36.97 a month. Am I a victim of fraud?

[buzz1804]

Just had the same .... its all from official O2 sources -  I think VAS means "Value added service" - didn't know I had any.

[Cleoriff]

@Slg1@buzz1804 

It does mean Value Added Services https://community.o2.co.uk/t5/Pay-Monthly/quot-Value-added-service-quot/td-p/778905 

Value added services (VAS)in mobiles means those services that are offered by telecom service providers to customers beyond the core services like SMS, voice and data.

[Slg1]

I've not requested that though so doesn't make sense. The order was placed at 3am when I was asleep. I've contacted o2 so waiting for them to get back to me. Thanks for replying though

[Cleoriff]

@Slg1You are the 4th person this has happened to this morning. (You may be moving to the new billing system).

O2 WON'T ring you back so call sales on on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Also Payment management on -0800 902 0217

[buzz1804]

Just had an email saying order completed "Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail" added.

[Big_G]

I’ve had the same just after 1am this morning. Can’t get through on the phone!

[sloan86]

I've just got notification of same this morning via o2 text message, I havent ordered anything, have I anything to worry about?

[Cleoriff]

I have tagged our managers @Martin-O2 and @Breanna for an explanation about these order texts. Normal orders start with MS and these are stating NC.

[asdgf]

I have had the same thing come through, forwarded it to the phishing email list but starting to think this is a standard genuine upgrade on the O2 side with catastrophically bad customer communications given it's creating panic and there are already a LOT of scam attempts on O2 accounts at the moment. Very poor planning on their part if this is all genuine.