My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Huawei p30 pro like new offer

On my phone i have an offer for the huawei p30 pro like new with 8gb, no upfront cost and £26 a month, when i go to check out it seems i cant keep my existing number. Any ideas on ways round this?I cant see in the t&c anything about new customers onl...

Resolved! Delivery of item

HiMy WiFi hotspot Device and sim were meant to be delivered today, but wasn’t. When I go to “My Orders” it states “complete”. Where can I track the delivery?

Deliver by Level 1: Joiner
  • 7 replies
  • 0 kudos

Account Bill Query

Back from a Cruise noticed there are a number of TEXTS 54 in all to a number that is not valid. What is very strange in some cases there have been texts done within a minuite of each other and I can say that my phone was not used on those days can an...

Maziebe by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Wrong phone showing up in My o2

I have 2 mobiles linked to My o2. I previously had a iPhone 7 & a Microsoft 950 XL linked to o2.Now I changed my iPhone 7 to a iPhone xs but for whatever reason the iPhone 7 still shows in my o2. What can I do for my iPhone xs to show instead of my o...

dozer167a by Level 1: Joiner
  • 23 replies
  • 0 kudos

Can't login

I am trying to login to My O2 Account and it is asking me an SMS access code sent to my phone number. I swapped from montly payment to PAYG and apparently O2 should have posted a new SIM but this never arrived and my current SIM card is out of servic...

How do i get the following information

Please provide an image of your invoice, receipt or order confirmation accompanied by your delivery note showing the date of purchase, product purchased, and logo of the retailer who sold this to you. Originally sent to wring email address, need this...

Nigelk by Level 1: Joiner
  • 2 replies
  • 0 kudos


I need an invoice for the new phone that I have, to claim my cashback from the phone manufacturer. Hiw do I get this?

Amj by Level 1: Joiner
  • 2 replies
  • 0 kudos

Changed iPhone 6S to iPhone XR

O2/My device still showing my iPhone 6S changed to iPhone XR day of lockdown, can this be changed and can old 6S be unlocked so I can give to Grandson, he has dropped his and is with Three provider.

Patsy by Level 1: Joiner
  • 1 replies
  • 0 kudos

iPad 2019 Covid-19

I ordered a new iPad 36 hours ago and haven’t received confirmation or any details about my order being accepted?Is it taking longer than usual because of COVID-19? When will I know if my order has been accepted? They’ve taken £20 from my account and...

Hope3 by Level 1: Joiner
  • 9 replies
  • 0 kudos

deposit refund

Hello. Can i please get back my Total Deposit Amount Held of £475.00 please. I tried phoning you guys, but for some reason the robot can't seem to want to recognise my reason for calling 'get my deposit refunded', 'deposit return' etc. And now with t...

MoC by Level 1: Joiner
  • 7 replies
  • 0 kudos