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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My device plan

HiCan you let me know what plan I have please. I am going on holiday tomorrow and not sure if I have roaming included in my plan?

Resolved! Contract expiration date

Where can I find out when my contract expires? Also, how to find out how to cancel my contract

Replacement SIM

I have purchased a new 'phone and I need a replacement SIM but I wish to keep my current number. How do I go about this?

Phone usage

Hi ,i would like to have if is possible a report of phone usage(calls or messages or internet usage) for the day 15/7/2023 Saturday between 10:05 and 10:15 cause i want to use it as an evidence.Thanks in advance.

02 airtime bill

Hi, I'm Jen, I was on o2 before and I transfer to three, I just want to ask if I should pay my airtime data bill even though before they refresh my data, I've been transferred to three? So they refresh my data every 17th of the month and I manage to ...

My O2 app

Hi. Have moved over from virgin mobile about 4-5 days ago. And still can’t use the app. I am going on holiday soon and I don’t know if I can use data abroad or not? As I can’t access any info about my tarrif

Resolved! My 02 account 'not ready yet'

Hi there, I got a virgin media SIM a few months ago. I've downloaded the my 02 app and registeres. But when I try and login through the app it says "my 02 isn't available to you yet". It suggests logging in through the web browser which I did succces...

Resolved! New customer

1. It showing that my allowance is 50gb but when i have checked it says 100gb2. Checking that got my request to.port my old no.3. Mentions nhs bolt.. can i get this ? N how?4.my bill was generated from the 14th but not activated account until the 27t...

Resolved! O2 app

Hi,I made an o2 account last week and haven’t been able to log into my app yet. taylahrosss**Personal info** is the email the account is registered under.thanks.

Resolved! No account details showing

Hi I updated my account tariff to 30GB Plus on 18 July so I could freely use my phone in Canada and Alaska, but the app is not showing any of my account details. Can you confirm that I am now able to use my phone free of extra charges in Canada and A...

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