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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Want to merge accounts but read it can no longer be done online + discounts?

I've read on here there used to be a link to add O2 products even if they had a separate O2 account. But it's not possible anymore. Could I port in and out perhaps, if that's a thing? And the reason I want to do this is because I believe you get a di...

New sim

I purchased a new contract 15gb for £7 monthly. I need to keep my old number on the new sim that I have received. How can I do that? Also my husband also has a o2 so can I get a miltisave discount please?

Resolved! Defaulted account marked against my credit rating

Hi Please can someone look into this issue as a matter of urgency. I am trying to apply for credit and before doing so, I ran a credit report with Experian. According to this, I have a defaulted account marked with O2 dated November 2022. I don't und...

Resolved! Phone call

I’ve just had a call from a gentleman saying that is from O2, offering me a 40% discount and asking for my memorable name or the last four numbers of my bank account. Is this someone trying to commit fraud?

airtime bill

is my airtime plan paid via direct debit?

Resolved! I want both my phones on same email address

I would like both my phones on same email address

Resolved! Change monthly payment date

Hello, I want to change the date of when my monthly payment is taken to the 17th of every month, can I have this change please? Kind regards, Nojus

Resolved! Link doesn't work to activate the extra

Link doesn't work to activate the extra as part of my new plan, can you send me a new one Thank you

Resolved! How to send an E-mail to O2?

Is this the corect E-mail adressfor Costumor Serviceo2extras@o2mail.co.uk or customerservice@o2mail.co.uk ????

Resolved! Damaged Phone

Hi - I dropped my phone, damaged the back [cracked] and 4G | 5G connectivity is now hit and miss I am insured....how do I go about get repairing or replacing under cover provided please?

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