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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Zone 3 bolt on cancellation

Hi, how can I cancel the zone 3 bolt on that I added on. I have realised it is very poor value for money

Resolved! Get refund

My contact had been ended and there is unused balance, how can I get it refunded? Thanks!

live chat

i am sim only i want to get a phone

Resolved! Mobile number

I opened an online account with my email and phone number. I have now switched over to 02 from virgin and this account won't let me use my email or phone number. Help please

No signal whatsoever

I have no signal whatsoever, anywhere! What’s going on??

EU Roaming not working

Help: My roaming isn't working anymore (after two or three days where everything was normal). I'm on holidays in an EU country and now my messages won't send on Whatsapp and similar apps. I can't get through to O2 on the hotline given on this website...

Resolved! I am still waiting for the agreed refund of £225.94 to account 1049595208 ref conversation 10th june

You claim to keep a record of calls made, can you check this out and process my refund. see below my record of your correspondence. Message record from O2 Regarding overcharge Credit and Compensation 16th May at 17:25O2: We called you back as promise...

Resolved! When I ordered my new phone there was an offer for the new ear buds for £1. When will I receive my v

When I ordered my new phone there was an offer for the new ear buds for £1. When will I receive my voucher

Resolved! My account email address is wrong

My 02 account is not working as you have entered my email address incorrectly.

Logged in but cannot access 'My o2'.

It takes me to a page where it says there is a problem. It means I cannot look at bills or make changes to my account.

O2

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