Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
At the end of May we ordered a new phone contract for my husband who was moving to O2 from EE. I have been an O2 customer for 20 years with no issues. It took over 2 hours to place the hour, another hour talking to IT department as issues confirming ...
I was told I would not be charged for Disney+ and due to an error I would receive a credit on my account for the subscription dated back to Feb 2023.Why is the credit not showing and the charge for the extra is?
Hello, I am going Morroco tomorrow and just wanted to check it if it is okay to use my data?
HiMy iphone does not appear to be working properly. It has been checked out and all the setting are as they should be but when out and about I am not receiving any iphone messages and can only send texts. I cannot access my emails. The iphone is not ...
Hello, I changed my contract but have still been charged, can you help?
My o2 app wont let me log in and it’s been way over 48hours. More like 2 weeks. I’m on holiday and just wanna see what’s going on with my plan after I was switched from virgin to O2 without anyone telling me as I’m on holiday and have no idea if I’m ...
Hello I am being overcharged each month
We have been charged £42 for data usage in Albania - but we have not been to Albania. We have been to Greece in the last 2 weeks and then the UK and no where else. Please can you explain and/or deduct the charges. Thanks, Sarah
I want to cancel my contract and end dd payments
I have received a text telling me that I need to urgently pay my bill or my out of bundle usage will be stopped and removing my recurring bolt ons. I am confused about when the payments go out because one thing is telling me it was due on 7th and the...
