Solved: Not applied for new phone or account

SueJGallery · ‎26-02-2022

I received an e mail from O2 thanking me for setting up a new 02 account. I have not asked for this and wonder how O2 have decided that I have agreed to this. Anyone else had this issue???

MI5 · ‎26-02-2022

@SueJGallery

Fraud may have been committed.

You need to contact O2 immediately.

Numbers here Guide: Coronavirus Community Help and Support

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

If it is fraud, you need to also report it to actionfraud.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-02-2022

@SueJGallery

Fraud may have been committed.

You need to contact O2 immediately.

Numbers here Guide: Coronavirus Community Help and Support

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

If it is fraud, you need to also report it to actionfraud.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Not applied for new phone or account

Cancel my O2

Not received my device

Phone upgrade

My contract **********

Databank