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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Annual device plan statement

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Resolved! Upgrade

Hi. Upon getting my new contract sim only over the phone I was told I can get an upgrade with device once I receive and activate my SIM card. This is not the case as I am unable to upgrade for a device but online sim only. I was told specifically tha...

Resolved! Payment

I have been cut off. I’m in able to pay it all in one. What’s the smallest amount I can pay to put back on?

Resolved! No internet abroad

Hi, went to Poland for two weeks. For some reasons my internet doesn’t work. Can have it only from my parents router. Any idea what’s wrong ? Checked all my setting and everything seems ok for me

Resolved! Cancel extras

I didn’t ask for Disney channel and don’t want it. It’s a con when buying a new phone. Cancel now & refund me please. I’ve been with you for many many years. I also asked for a cap of £5 on my account and on xxxxxxxxxx, which hasn’t been done. I’m ve...

Sim blocked

Hi I lost my phone and the person was kind enough to give it back due to my brothers details on the phone but my sim is blocked and I wanted to get it unlocked I tried to live chat with o2 but its not working for some reason is there anyone who can h...

Resolved! Order doesn't delivered

Hi, I have ordered a new phone and sim card plan yesterday, and it was about to delivered today but it hasn't delivered yet, I was staying at home today and your bad system waste my time.Still I don't know what does happen with my order.Could some bo...