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My o2 won’t work ?!

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Beckyw88
Level 1: Joiner
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on ‎01-11-2019 15:45

on ‎01-11-2019 15:45

Having issues getting on to my o2 on app says im a new customer and could take 48hrs to get it working. But iv been with them for years now had issue with it for a bit had to do a new password each time I sign on. But that’s 1st time iv seen that come up about 48hrs any help please ???
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MI5
Level 94: Supreme
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on ‎01-11-2019 15:56

on ‎01-11-2019 15:56

@Beckyw88 

You'll need to contact customer service but there is currently an issue with contact so please keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153537 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎01-11-2019 15:56

on ‎01-11-2019 15:56

@Beckyw88 

You'll need to contact customer service but there is currently an issue with contact so please keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎05-11-2019 08:19

on ‎05-11-2019 08:19

Good morning @Beckyw88, and welcome to the community slight_smile

 

Are you able to use your My O2 app now, or do you still see an error message? Let us know if you need more help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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