My O2 App gives Error code 36 (unlinked MSISDN)

[Anonymous]

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone.

Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

[MI5]

No probs

[Anonymous]

How do I do a soft reset?

[perksie]

Turn it off and turn it back on again.

[Anonymous]

i'm getting the error code 36, this happened after my number was ported over

I have deleted the app, soft reset, searched for any other settings that seam to relate to this app, but still can not get it to sync

The girl at 02 just told me to give it 24hours to see if it corrects itself

Help, any further suggestions

[jonsie]

It normally takes a couple of days for your number to be reregistered on O2's systems when changing monthly to contract or viceversa or when porting. How long since you ported the number?

[Anonymous]

the phone was bought Saturday on a new contract, the number from my old business contract got ported to the new contract last night, about 7pm

[MI5]

As you were previously on a Business contract you may have to call 202 and ask them to reset your My O2 account, but I'd still hang on a couple of days for the systems to catch up with the transfer.

[Anonymous]

cheers, i'll give it a few days and see how it develops, i didn't use my o2 before and it worked with the old number. so i'll see if its just a case of O2 Consumer catching up with O2 business and sorting things out

[MI5]

Your "My O2" account will need to be created as I'm sure you know it woks differently for business contracts.

[Anonymous]

After speaking with them, I have to wait until after my first bill, so around another month 😡