Solved: MyO2 and Account details

Anonymous · ‎19-01-2014

I could access MyO2 then changed the telephone number to my number. I can no longer access My02 from my device (Iphone 4S)

Error deom device MY02: Failed to get user identity, possibility due to unlinking of MSISDN from account (Code 34)

Additionally my bill on My02 accessed from my PC has a different name and the initial telephone number before I changed to my number.

I have called and chatted however no resolution! Any assistance is most welcome!

Anonymous · ‎19-01-2014

Hi.

We are all customers here too.

I would have thought ringing O2 CS back again on 202 would be your best bet.

Anonymous · ‎19-01-2014

Hi.

We are all customers here too.

I would have thought ringing O2 CS back again on 202 would be your best bet.

gemz4the1 · ‎19-01-2014

Usually when you add/change numbers on My O2 it sends a code to your new number to confirm it is yours before it can be set up.

Anonymous · ‎19-01-2014

Thank you !

I will try 202 for one last time!

Cheers

O2