MyO2 and Account details

[Anonymous]

I could access MyO2 then changed the telephone number to my number.  I can no longer access My02 from my device (Iphone 4S)

Error deom device MY02: Failed to get user identity, possibility due to unlinking of MSISDN from account (Code 34)

Additionally my bill on My02 accessed from my PC has a different name and the initial telephone number before I changed to my number.

I have called and chatted however no resolution! Any assistance is most welcome!

[Anonymous · Accepted solution]

Hi.

We are all customers here too.

I would have thought ringing O2 CS back again on 202 would be your best bet.

[gemz4the1]

Usually when you add/change numbers on My O2 it sends a code to your new number to confirm it is yours before it can be set up.

[Anonymous]

Thank you !

I will try 202 for one last time!

Cheers