Solved: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous · ‎15-10-2013

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone.

Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

Anonymous · ‎17-10-2013

The fix I used was to open Settings > Apps > find it in the 'Downloaded' list and then click 'Clear Data'.

Then just go into the app and re-login, that fixes it all.

View solution in original post

Anonymous · ‎15-10-2013

It could be.

First try deleting it and re download.

Check your current O2 mobile number is showing in myo2.

Then if no joy ring O2 customer services.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.

version7point0 · ‎15-10-2013

Very unrelated...but...

You know you are a mobile phone nut when you ask a girl...

"can I have your MSiSDN"

You should just go ahead and ask her to marry you when she replies...

"yeah its 07................."

Anonymous · ‎17-10-2013

The fix I used was to open Settings > Apps > find it in the 'Downloaded' list and then click 'Clear Data'.

Then just go into the app and re-login, that fixes it all.

Toby · ‎17-10-2013

Great to hear you found a fix for it Express93 and thanks for posting your results.

Have you had a chance to play with the updated version of the app? Lots of new features in there

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Anonymous · ‎03-11-2013

Help!! I have 36 on my MiFi, what does this all mean? I am only able to access my apps intermittently. I have paid my bill and have credit on my dongle. It is driving me nuts and O2 are not avaviable.

Madge

perksie · ‎03-11-2013

Have you tried the fix above?

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎09-11-2013

Hi all,

I'm having the same issue. It started after I upgraded software from iOS 7 to ios 7.0.3. When I opened my02, the "msisdn...code 36" message popped up. I've tried deleting and reinstalling and it hasn't work. Would like to try the fix mentioned above but though I've tried to locate the app in settings, so I can use the fix above, I Can't find it other than in "Usage" and the only option given at that point is "delete app".
Any other fixes that may be suitable for iphone 5 would be ace.

Citrus sweet

MI5 · ‎09-11-2013

The fix above won't work on an iPhone. You'll have to delete the app then do a soft reset before re installing. I'd download a fresh too rather than from a cloud backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-11-2013

Problem solved! Thanks. MI5

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