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My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous
Not applicable

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone.

 

Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

Message 1 of 34
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Accepted Solutions

Anonymous
Not applicable
The fix I used was to open Settings > Apps > find it in the 'Downloaded' list and then click 'Clear Data'.

Then just go into the app and re-login, that fixes it all.

View solution in original post

Message 4 of 34
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33 REPLIES 33

Anonymous
Not applicable
It could be.

First try deleting it and re download.

Check your current O2 mobile number is showing in myo2.

Then if no joy ring O2 customer services.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.
Message 2 of 34
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version7point0
Level 33: Firestarter
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Registered:

Very unrelated...but...

 

You know you are a mobile phone nut when you ask a girl...

 

"can I have your MSiSDN"

 

You should just go ahead and ask her to marry you when she replies...

 

"yeah its 07................."

Message 3 of 34
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Anonymous
Not applicable
The fix I used was to open Settings > Apps > find it in the 'Downloaded' list and then click 'Clear Data'.

Then just go into the app and re-login, that fixes it all.

View solution in original post

Message 4 of 34
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Toby
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Great to hear you found a fix for it Express93 and thanks for posting your results.

Have you had a chance to play with the updated version of the app? Lots of new features in there slight_smile
Fancy writing a great device review or O2 forum guide? Send me a message!

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• Want to have a chat? Drop me a direct message.

Message 5 of 34
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Anonymous
Not applicable

Help!!  I have 36 on my MiFi, what does this all mean?  I am only able to access my apps intermittently.  I have paid my bill and have credit on my dongle.  It is driving me nuts and O2 are not avaviable.

 

Madge 

Message 6 of 34
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perksie
Level 69: Guiding Light
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Have you tried the fix above?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 7 of 34
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Anonymous
Not applicable
Hi all,

I'm having the same issue. It started after I upgraded software from iOS 7 to ios 7.0.3. When I opened my02, the "msisdn...code 36" message popped up. I've tried deleting and reinstalling and it hasn't work. Would like to try the fix mentioned above but though I've tried to locate the app in settings, so I can use the fix above, I Can't find it other than in "Usage" and the only option given at that point is "delete app".
Any other fixes that may be suitable for iphone 5 would be ace.

Citrus sweet
Message 8 of 34
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MI5
Level 94: Supreme
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The fix above won't work on an iPhone. You'll have to delete the app then do a soft reset before re installing. I'd download a fresh too rather than from a cloud backup.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 34
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Anonymous
Not applicable
Problem solved! Thanks. MI5
Message 10 of 34
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