Mobile data

[Derricknash1]

Why hasn't my internet data renewed even though I have paid my bill

[Derricknash1]

Can you tell me why my internet data has not been updated even though I have paid my bill.

[Cleoriff]

@Derricknash1 

It may be slow to update. Many systems are having issues. Reboot your phone and see if it appears. If not then give O2 a call  on any of the numbers in this link

Guide: Coronavirus Community Help and Support 

[jonsie]

It can take 24 hours for the system to update. Check My O2 to see if it has updated. Or check the app.