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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8207 Views
  • 1 replies
  • 1 kudos

Resolved! Problem with 02 App

I'm experiencing a problem with my 02 App. The 'Usage' section on the front homepage of the app, where it shows you how much data you have left, is totally blank and isn't loading properly. Everything else seems to work on the app just not data, minu...

Alexandra4 by Level 1: Joiner
  • 2175 Views
  • 12 replies
  • 0 kudos

Resolved! Payment

I am trying to pay my current bill but its not going through. This payment has to be taken today

Jen3169 by Level 1: Joiner
  • 859 Views
  • 3 replies
  • 0 kudos

The new 'My O2' Android app

I've just had my update through. It has some cool features. You can now see which of your contacts are on O2 and who are using the My O2 app. From My O2, you can send a message to that user. (Maybe this is RCS?) There's also a My O2 assistant called ...

Oxygen87 by Level 13: Prompter
  • 6295 Views
  • 64 replies
  • 1 kudos

My O2 account

Been trying to view data for the past few days but just getting an error message any ideals

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Baz by Level 4: Observant
  • 4896 Views
  • 20 replies
  • 0 kudos

Resolved! Data problem

Hello guys. I have a question. I check the app and i don t have Any idea Why i don’t have the data part. I check and it’s write something like : 0 mb of 0 kB left last 2 days ago i had 30gb.. Any idea what’s happening !??

Cristi by Level 1: Joiner
  • 881 Views
  • 3 replies
  • 0 kudos

Resolved! Free gift

Hi how do u claim my free gift?

Paulatid by Level 1: Joiner
  • 1580 Views
  • 4 replies
  • 0 kudos

My O2 update failure

The Google Play app today tells me there is an update for the My O2 app. But when I try to update, it shows itself downloading a 16.47MB update file but then immediately fails - it repeats the update download several times, then throes up a 'Can't in...

DavidB-E by Level 1: Joiner
  • 2185 Views
  • 7 replies
  • 0 kudos

Resolved! Spotify

How can I cancel spotify?

Ash85 by Level 1: Joiner
  • 816 Views
  • 3 replies
  • 0 kudos

Resolved! Changing tariffs

Why when I'm on a 12 month pay as you go £22 per month for 25 Gig but only using on average 3 Gig per month isn't there an option in the app to select a lower cheaper tariff.

Robco by Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos

Resolved! bill

hey i had a call to hmr and my phone bill is 130 i can not afford for that to all come out on the 28th of this month

kerry95 by Level 1: Joiner
  • 750 Views
  • 2 replies
  • 0 kudos