How to contact O2 via phone?

[FarhanaAktar]

I have paid my bills to 02 even earlier this month but since yesterday I can’t make calls from my phone because it says it’s been suspended. I need to speak to the team because this is urgent. I have a vulnerable parent that’s at home, I need to call her every hour. I haven’t spoken to her almost 48 hours. I need help urgently!!

[jonsie · Accepted solution]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Bambino]

@FarhanaAktar Please see this: Guide: Coronavirus Community Help and Support 

Edit: Alternatively, you can download Skype for free, and buy credit to be able to make outgoing calls.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[FarhanaAktar]

Thank you - how long do you think the waiting time is for calling them?

[MI5]

A few hours.....