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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My 02

Hello I can't log into the my 02 app please can you help

Airtime Rewards

I noticed the Airtime Rewards app on the MyO2 app last month, I was a bit sceptical but as it was through MyO2 I trusted it. I signed up, added a card and without even doing anything I've earned £10 off my bill already from doing my weeks food shop i...

Resolved! New contract

Hi i ordered a new contract iPhone 6s on mobile phones direct the contract price was £7.50 per month but the my02 app says its £24 a month, please can you sort this before the contract is used...

Resolved! About conference

HiI have a problem with conference call, I can't do.Can you unlock this thing for me please ?? My work depending the conference calls

Resolved! automatic top ups

How do I turn off automatic top ups?

Resolved! Change phone number on 02 account for pay as you go when

How do I amend my 02 account which is a pay as you go account to show my current PAYG PHONE number.... the existing number on the My 02 account is an old one and the SIM no longer exists so i cant received codes etc to it

Resolved! Changing linked device

How do I change the device linked to my account? I used to have an iphone but now have Google pixel 3a

Resolved! access to account

I have lost my sim card, I only have access to my email but I need to log onto my O2 to see when I am due an upgrade, as my phone is broken. I also have my account number from my bills. Can you help me gain access to my account?

Resolved! Payment

It’s not letting me pay my bill and I can’t call anyone because my phone bill has gone late so they’ve cut my phone but the app only let me pay either

Resolved! My O2 app fails to work properly.

I am into my second month with o2 and still my my O2 app won't function correctly. I have registered etc. It won't display balance and info, and says my divive is that of the phone I ported a number from (was on Tesco mobile). O2 support said that it...

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