Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney+ and TV

Hi, If i subscribe to Disney+ via O2, can I access it on my TV? thanks

Someone else answers the phone

The strangest thing is happening to me. I am currently abroad and when I call my girlfriend's UK number someone else answers it. Why is that? I call her in messenger and is all fine

Spend cap

I havent reached my spend cap but its not allowing me to buy anything

Is this a Fake text from o2?

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

Need to unlock phone.

I switched my mobile contract to SKY 2 weeks ago from O2 bur forgot to unlock my phone. I have tried numerous times on the website to arrange unlocking but it keeps saying"oops an error has occurred". Though i am not in desperat need for my phone it ...

Name on account

Have just realised after all the years I've been with o2that my name is incorrect on my bill. How do I change this and how are o2 taking my money for direct debit if my name is wrong

Grossly overcharged by O2 and in need of as refund asap

Hi can anyone help? I have been overcharged by 300 pounds due to a technical glitch that I spoke to O2 about last month, they changed my taroff without my knowledge and said that they would ensure that this would be rectified and I would not be charg...

deleting a device from my 02 plan

I have an unused device (old mobile phone) on my plan for which 02 is still charing me 13 pounds a month. How can I delete this defunct device and number from my account. Thank you

Complaint

I want to make a complaint because a few days ago I have been emailed. I heard nothing! I have been received too many calling from 02 (2 or 3 times a day) really annoyed me big time because I'm DEAF! I have told many times don't call me! If 02 want t...

Unfinished online transaction, amount withdrawn from account

Yesterday, I made an online purchase on the phone. Monthly installments. While checking the card, the site reported an error. Money has been withdrawn from my account. I want to check if the transaction was successful

O2

Forum Posts