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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Account details error

Hi all. Newbie here, although been with O2 a few years now.My question concerns the my O2 app, which I access on my pixel 3xl.I have my personal Gmail account registered with O2 for billing and everything else, and I get correspondence from O2 to tha...

O2 Open - still possible to sign up?

Hi there I got a new phone at the end of February and was helpfully informed about the O2 Open scheme by a member of the O2 team. However, I've struggled with technical problems since then, with O2 not recognising my email address, and then most rece...

end of airtime plan

My airtime plan comes up for renewal 18th April. I want to go with sim only. My phone is paid up.Normally 02 are in touch about this, but I have had no contact, and the 02 high street shop is closed.How do I change to sim only, and also keep my exist...

02 giving free minutes and free mobile date

Is it true that 02 are letting customers who pay monthly or have sim deals are being given free calls to mobiles and landlines and also free data as I have read martin Lewis report on moneysupermarket with the coronavirus but i haven't heard anything...

Resolved! PAC CODE

I need my PAC from you but my mobile is broken.I need to keep my old phone number and need use of new phone urgently.How can I swap over to new provider without being able to receive or send texts?

Resolved! My O2 won’t log in

I registered my account last Thursday when I ordered an iPad, I am still unable to get logged into the app or online and I can’t find where to get in contact with anyone to fix it, i also got told the iPad I ordered was out of stock but I’ve heard no...

Historical Bills

I'm trying to download historical bills for expense purposes. I know the page to go to and it displays the details for the March 2020 bill. There is a drop down to see the previous months. The drop down displays the previous months but when I click o...

Cannot unlock SIM

Hello. Trying to swap to vodafone from o2 and cannot get the sim to read. Phoned o2 who told me I need the PUK code which I have got but I don't have anywhere to enter it. I've tried looking on the o2 SIM which is no longer active as it's been switch...

Changed my mind

Hi,I’ve just received my phone and sim but I’m not to happy with the phone .I went online on change my mind policy but it says to contact O2 and send the phone back .I can’t speak with anybody on the phone .Do I need to call them or just send the pho...

Billing

I paid off my device a while ago, and before that the bill was 50 pounds/month. The device is now paid off, and they said it would only be around 20 pounds/month, but I am still being charged 50. Due to COVID I can't talk to someone about this over t...

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