custom-community-header-logo.text

Bekah · ‎24-04-2020

So I've gone to pay my bill today but its telling me it's already been paid and the amount has gone down but I know for a fact I havent paid anything and nothing has come out of my account. Has this happened to anyone else and does anyone know why? I don't want to think I have this extra money, spend it and then o2 demand it.

MI5 · ‎24-04-2020

@Bekah

Could be a system glitch.

Best you speak to O2 and leave the money in yout account just in case Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-04-2020

@Bekah wrote:
So I've gone to pay my bill today but its telling me it's already been paid and the amount has gone down but I know for a fact I havent paid anything and nothing has come out of my account. Has this happened to anyone else and does anyone know why? I don't want to think I have this extra money, spend it and then o2 demand it.

Yes there were two other members who said the same thing this morning @Bekah

We felt it may have been a system glitch then. It looks as if it's still happening. Quite worrying really.

Veritas Numquam Perit

custom-community-header-logo.text

O2 bill

changes services and pricing terms

How to change phone number

Travel charge

Bill

Payment