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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8048 Views
  • 1 replies
  • 1 kudos

Resolved! Unknown Games Purchase On Bill?

Anyone else had games purchased on their o2 account without you buying them? I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchas...

Resolved! changing telephone number

Hi I lost my phone with sim card. I have new phone and new sim card. I would using new telephone number on my account 02, but I dont know how change old number for new number. Please advice, thank you

Diana2 by Level 1: Joiner
  • 1244 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app not showing how much data I have remaining

I have just opened the my O2 app and can see my calls and texts allowance but not how much of my data is teeming (the usual circle just isn’t shooting up). Any hougjts as to why?

ACE by Level 1: Joiner
  • 4721 Views
  • 2 replies
  • 0 kudos

Resolved! Reset password

I am having trouble logging in to myo2 I can’t remember my password and it has locked me out

Kaybee11 by Level 1: Joiner
  • 2653 Views
  • 2 replies
  • 0 kudos

Online payments

Several times in recent weeks i have used the app or at least tried to use it to make payments. I get a notification to say payment is not accepted..so I thing ring O2 and pay online..during the conversation I then get an email to say the online paym...

Resolved! Email address

I have changed my email address but emails from O2 still go to my old address. How can I stop this happening?

Hillbilly by Level 1: Joiner
  • 1675 Views
  • 6 replies
  • 0 kudos

Resolved! Log on details

Good evening.I am trying to view my bills online for the first time, however, I have noticed that you have my old email address of christynejudge**Personal info** I no longer use this email address and haven't done for some time. My email address is ...

Resolved! My O2 app

Is it just me or is the My O2 app terrible. Can't scroll without it crashing (unless you scroll really really slow). Everytime I click on the rewards and actually select one it just goes back to the home page again. I have checked for updates and tri...

Meady by Level 1: Joiner
  • 1223 Views
  • 4 replies
  • 0 kudos

Resolved! Account fraud

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

MoleHD by Level 1: Joiner
  • 3080 Views
  • 15 replies
  • 0 kudos