Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Trouble access to my account

Hello,Even if I am already registered in 02 and I have my account details as my username and my password, I can't see my bills or when I try to log in in my 02 app, a window appears saying that "something went wrong". Someone could help me please?Man...

Changing email

Hope someone can help. My wife and I set up our two o2 mobile accounts but, for some reason we didn't understand, they initially had to be linked to two separate email addresses and then they were merged as a separate action. So now we can see both a...

Bill is for the wrong mobile number

I have purchased a new Iphone and had a temporay sim until my old mobile number was ported. However my first bill has come through in the temporary sim mobile number not my old mobile number which I am using - how do I get the billing details altered...

Mobile data

Why hasn't my internet data renewed even though I have paid my bill

Website won't show upgrade options

Hi, I want to upgrade my phone. My O2 tells me I am eligible for upgrade but when I try to see what upgrade options I have, it says I have no numbers or accounts to upgrade. I would appreciate some advice as my current phone is faulty and I need a ne...

Moving off contract to SIM only deal?

Hi, My contract is due to end in May and I can't see on My O2 how to stop my contract and move to a SIM only deal with the same number -- does anyone know how to do this? thanksDrew

Can't redeem Amazon Prime Video via MyO2 app.

The redeem button doesn't take me to the partner site: Amazon. It's just a dead text. - I've downloaded the Prime Video app on my phone, assuming that I'll be redirected into the app rather the website. Wouldn't have thought it'll make a difference t...

Proof of usage

I need to get a proof of usage document from O2, which needs to be sent directly to the insurance company. It needs to include:1. Your name and address2. Make and model of the device3. Serial number (IMEI number if a mobile phone)4. Date of purchase5...

Track my order

Good morning, I have purchased a phone an a new sim (I’m a new customer at o2), I have received a confirmation email of my order (but not that it was dispatched just yet). I am having some issues logging in and when I’m able to do it my order doesn’t...

My order

I ordered a phone as well as my partner (via upgrade now) on sunday and it states order before midnight and receive your order next day. It is now Wednesday and neither of our phones have arrived? Please can you instruct us on when we can expect a de...

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