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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9704 Views
  • 1 replies
  • 1 kudos

Resolved! Wrong phone showing up in My o2

I have 2 mobiles linked to My o2. I previously had a iPhone 7 & a Microsoft 950 XL linked to o2.Now I changed my iPhone 7 to a iPhone xs but for whatever reason the iPhone 7 still shows in my o2. What can I do for my iPhone xs to show instead of my o...

dozer167a by Level 1: Joiner
  • 9871 Views
  • 23 replies
  • 0 kudos

Can't login

I am trying to login to My O2 Account and it is asking me an SMS access code sent to my phone number. I swapped from montly payment to PAYG and apparently O2 should have posted a new SIM but this never arrived and my current SIM card is out of servic...

How do i get the following information

Please provide an image of your invoice, receipt or order confirmation accompanied by your delivery note showing the date of purchase, product purchased, and logo of the retailer who sold this to you. Originally sent to wring email address, need this...

Nigelk by Level 1: Joiner
  • 489 Views
  • 2 replies
  • 0 kudos

Invoice

I need an invoice for the new phone that I have, to claim my cashback from the phone manufacturer. Hiw do I get this?

Amj by Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

Changed iPhone 6S to iPhone XR

O2/My device still showing my iPhone 6S changed to iPhone XR day of lockdown, can this be changed and can old 6S be unlocked so I can give to Grandson, he has dropped his and is with Three provider.

Patsy by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

iPad 2019 Covid-19

I ordered a new iPad 36 hours ago and haven’t received confirmation or any details about my order being accepted?Is it taking longer than usual because of COVID-19? When will I know if my order has been accepted? They’ve taken £20 from my account and...

Hope3 by Level 1: Joiner
  • 1218 Views
  • 9 replies
  • 0 kudos

deposit refund

Hello. Can i please get back my Total Deposit Amount Held of £475.00 please. I tried phoning you guys, but for some reason the robot can't seem to want to recognise my reason for calling 'get my deposit refunded', 'deposit return' etc. And now with t...

MoC by Level 1: Joiner
  • 1568 Views
  • 7 replies
  • 0 kudos

Disney +

I have just purchased a new phone which said it came with six months free subscription to Disney +. When I registered with the channel it said 7 days free then 5.99/month.Is this a known problem and how do I get it resolved?

BJY by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

iPad order

Please can someone advise when orders of the iPad will be in stock and delivered as ordered tuesday and needed it for my daughters schooling next week?.

MJ71 by Level 1: Joiner
  • 702 Views
  • 4 replies
  • 0 kudos

Name correction

Dear Team... Please correct my name - My correct name is xx xxxxx xxxxxxx & ADDRESS IS - xx xxxxxxxx xxxx,xxxxxxx xxxxxx,xxxxxx xx xxx -PLEASE UPDAT ME -xxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the publi...

Jamil2020 by Level 1: Joiner
  • 735 Views
  • 4 replies
  • 0 kudos