My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8366 Views
  • 1 replies
  • 1 kudos

How to disable wifi calling when there isn't an option in settings?

My wife has a Moto G6 that was bought SIM free. The MyO2 app shows wifi calling is enabled but there are no settings on the phone to disable it. I think this is causing the problems I'm having trying to set up call forwarding on the phone.

Pirahna by Level 1: Joiner
  • 1526 Views
  • 7 replies
  • 0 kudos

My O2 app

got an O2 PAYG SIM card last week. I signed up to an online account with Safari, about a week ago, down loaded the O2 app to my phone, used the temporary number that came with the SIM and was able to sign into the app, no problem. I had my number por...

F33018CB-59AF-4CDC-A60B-6E340200A607.jpeg
Furzul by Level 1: Joiner
  • 854 Views
  • 4 replies
  • 0 kudos

o2 livechat

hi is o2 live chat working? I have a query about charges for a new phone - I cant get through by phone and there seems to be no live chat facility working.ThanksDavid

dailittle by Level 1: Joiner
  • 1908 Views
  • 5 replies
  • 0 kudos

Changing my phone

As I am on sim only, why do I have to pay a charge to upgrade to a Samsung Galaxy TapS5e

Arthur2 by Level 1: Joiner
  • 420 Views
  • 2 replies
  • 0 kudos

Ohine

Hello please could someone get in contact with me please xxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Katie88 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Covid-19

Anyone know what o2 are doing for those who can't afford their bill due to the government shutting down businesses.I'm a chef and now have no idea when I'll have any money income if they are going to be paying 80% of wages.

Gazz by Level 1: Joiner
  • 2573 Views
  • 24 replies
  • 0 kudos

Resolved! Airtime Bill Credit

Hi I have recently been given a refund on my deposit from 3 months prior, I was wondering as to how I can refund the credit from my airtime bill to my bank account

122 by Level 1: Joiner
  • 961 Views
  • 4 replies
  • 0 kudos

My O2 sign in

I am having trouble signing in to my o2, i upgraded my phone last month where i was offered a new tariff but was able to keep my mobile number. However now when i try and sign in it says that i have a buisness account. However checking this it shows ...

Halfy1982 by Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

Package

Son returned from canada earlier with army than expected need to change package back to uk usage no help anywhere ?

Kezbomb1 by Level 1: Joiner
  • 1428 Views
  • 10 replies
  • 0 kudos

Remove age restriction

I'm currently trying to remove age restriction from my account, but I can't do it online or using the 61018 phone number because they require me to have a credit card.It says alternatively I can call the 202 customer service number or go in store. Cu...

Alexj by Level 1: Joiner
  • 820 Views
  • 5 replies
  • 0 kudos