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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

iPad order

Please can someone advise when orders of the iPad will be in stock and delivered as ordered tuesday and needed it for my daughters schooling next week?.

Name correction

Dear Team... Please correct my name - My correct name is xx xxxxx xxxxxxx & ADDRESS IS - xx xxxxxxxx xxxx,xxxxxxx xxxxxx,xxxxxx xx xxx -PLEASE UPDAT ME -xxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the publi...

Contacting o2 non urgent

I need to contact o2 customer services as I am having a dispute with a company that have been charging me insurance for a phone that has not been in use since 2016 and I need to provide Proof of non usage! I have tried looking for an email address to...

O2 services not working

my o2 services are not working and I can't use anything I paid all the bills for this month on top of that I tried to order a tablet and It took me twice the money for it and it didn't let me order it, I am very upset with this as O2 left me without ...

Claim back offer

Hi,I bought a huawei p30 lite on 12th march. There was a £40 cashback offer. How do I claim it back?

Resolved! O2 priority app not working since my number has been ported

Hello, My number has recently been ported to O2 and the app no longer loads, it will send the 6 digit code to my ported O2 number but then states the message "your phone number xxx is not eligible to enjoy PRIORITY"How do i fix this please? it's been...

Resolved! Change of address after placing order

I placed an order for a new iPhone. Order went through fine.Noticed its at my family members house that I was living at a few years ago.I have just changed it, will the delivery still be next day and will it come to my current address? Stay safe,Rega...

Resolved! New Orders

Hi,I ordered an iPad Pro on Saturday for delivery today. All contracts have been received but I have not had an update on delivery and it doesn’t look like it has been shipped today either. There is no one available to speak to check the status of my...

Resolved! Smartwatch

Hi, I'm wondering if it's possible to add on a smartwatch to my pay monthly plan, as I would like one but cant pay for it outright and would prefer to pay it off monthly.

Paying Bill online error

Hi i was trying to pay the balance of my bill online, dont usually have any problem with this but the last few days all i see is an error at the Card Security Code section. Is this a problem with anyone else?Like this, This information is not availab...

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