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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Struggling to transfer my number

I am trying to transfer my number from one o2 sim to another o2 sim. I have been trying to use the online form but repeatedly get reasons why this won't work. The recent one is "the no notes found in customer history wherein both the customer agreeed...

Scam texts

Hi,I received a text today saying my bill had not been processed and to click a link to settle the feesWithout really thinking I clicked the link and it took me to a 02 loving page, I did login stupidly and then realised this was a scamI didn’t go an...

PUK code

I have inserted my o2 simcard into another device it then requested a code which I tried a few and then got blocked I now have the Puk code but I've tried it to many times so that the sim has now been blocked what do I do?

Disney

Hello, I got Disney+ for 6 months free. My account says it is activated and pay nothing until October. However i don’t have a redemption code even though I requested it. I tried to ask them but they won’t help me, does anyone know what I can do?

Text scam

I recieved a message yesterday saying that I needed to update my payment information. Without thinking I clicked on the link but I realised it was a scam and didnt enter any details. Could my phone get hacked into now?

SIM CARD

During this covid lockdown, how can O2 send me a new sim card for a different model of phone? Can't do it via the web for some reason, nor the phone. Any ideas please?

Urgent customer service assistant needed

Why is it not possible to speak to someone to assist with difficulties? For over 2 hours I have been trying via various methods.

upgrading online

I've tried for 3 days to upgrade my device and plan. I choose my phone and plan but when I click go to checkout it just says site isn't available. what do I do?

Missing order

I ordered and paid for an iPad on 9/4 and although I’ve received confirmation of my order I haven’t received my item or any other correspondence. How do I get an update on this? It’s not showing under “My Orders”

My iPhone has 'No Service'

I have an iPhone 7 and my wife had a Samsung. We are both on O2. My wife has upgraded to an iPhone SE and received her new phone yesterday. She had 'No Service' so I went onto the help page. I managed to get her service going on the text help but my ...

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