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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Incorrect account details

I have an adverse rating on my credit file stating I have missed payments to 02. I have not taken out the contract in question. I have an account number but no phone so whenever I tries to speak to 02 they refused to speak to em as I couldn’t confirm...

Carphone Warehouse upgrade voucher

Due to the agreement with Carphone Warehouse ending, I have been texted a voucher code offering money off a new phone with an upgrade, but when I attempt to use this in My O2 it tells me the code is not valid. I can't seem to find a way to contact an...

sudden upgrade alert

hi there, i just recieved a message from O2UK saying that their agreement with carephone warehouse has ended and that i can upgrade my device. it also mentions O2 will then pay off the rest of the remaining contract early. i just wanted to check if t...

Resolved! Extra phone contract

So far I have 2 phones on contract, one of them is available for upgrade however I want to keep that phone and number but want to add another phone and number how do so do this if possible. Thanks

mms not supported by network

Any idea why I am suddenly getting 'mms not supported by network' message. I don't have a new phone nor have I changed my contract etc

username email change delay

Hi all,Perhaps a strange question. I was trying to do an upgrade through myO2 (iphone8). It seemed to be intermitently unable to connect (tried mobile and wifi) but i managed to get through to pay. I then realised i needed to update my username/email...

Need my bill by email - can't access MyO2

Hi I cancelled my number because I moved out of the country and I was gonna get my termination bill in a couple weeks from then. What happened was - My number was cancelled before I got the bill and now I can't get access to MyO2 to see and pay the b...

Resolved! How can I change my personal details?

Hi, I need to change my address so I can order a phone but My02 keeps sending a code to my broken phone. How can I change my address when I cannot receive the code?Thank you.

Resolved! proof of%20purchase

Hi, I need proof of purchase or a reciept for my handset to claim the cashhback through Huawei's website. I have found evey other document on My O2, but not an actual receipt or invoice etc. O2 are not accetping calls, so I cannot request one. Any id...

Resolved! My o2%20app%20not%20working

My o2 app not working. Any tips please?

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