Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change Account Password

I recently received a text message claiming to be from 02 and requiring me to update billing info, and I realised this was a scam, but not before I entered my acccount password (realised before entering payment details), so I'm wondering how I can ch...

Register new device

Hi, unfortunately, customer service is not available for a long time so I have to post here. I just bought a new phone (iPhone 11) from the apple shop and I would like to add it to my account which is monthly pay. Webchat just also is no available, a...

Received O2 SMS today, but it self deleted

I received a SMS fro O2 this morning regarding the ending of the contract between O2 and Carphone Warehouse. In the SMS there was a discount code, which I was going to use to upgrade my phone to a new device. As I looked online in the O2 store (using...

My Extra

Hello, I just bought Disney plus through myo2, everything was fine until my redeem code didn't work. I am unsure if the code has been used already but I have had no confirmation saying it all has been redeemed. The advice online was to ring 202 which...

charge bills when I am in abroad

Hello, currently I have a 2years contract with O2 since June 2018 till now.Whenever I visit the South Korea which is my homecountry, I had to pay for aboard bill which is £35.04. I am planning to go to South Korea for 2 month from this month to end o...

How to disable wifi calling when there isn't an option in settings?

My wife has a Moto G6 that was bought SIM free. The MyO2 app shows wifi calling is enabled but there are no settings on the phone to disable it. I think this is causing the problems I'm having trying to set up call forwarding on the phone.

My O2 app

got an O2 PAYG SIM card last week. I signed up to an online account with Safari, about a week ago, down loaded the O2 app to my phone, used the temporary number that came with the SIM and was able to sign into the app, no problem. I had my number por...