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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Changed my mind

Hi,I’ve just received my phone and sim but I’m not to happy with the phone .I went online on change my mind policy but it says to contact O2 and send the phone back .I can’t speak with anybody on the phone .Do I need to call them or just send the pho...

Billing

I paid off my device a while ago, and before that the bill was 50 pounds/month. The device is now paid off, and they said it would only be around 20 pounds/month, but I am still being charged 50. Due to COVID I can't talk to someone about this over t...

Sim free phones

Do o2 sell sim free phonesI have a pay monthly sim that I want to keep but would like to change my phone

How I can join to o2? I already have pac code.

cant call to latvia

hi ,i am paying big money for my phone , but i cant call to another country(latvia). when i bought my phone , i could call, now i cant .please advise

Why is it impossible to speak to Customer Services

I joined O2 2 days ago and trying to transfer my number which apparently is failing for reasons unknown and it is impossible to contact O2. I am already considering leaving as I don't fancy 3 years of this.

Old O2 Account

Hello, I am trying to access an old O2 account with a previous phone number. Am I able to do this?

Phone number

i Have recieved a text from a number endinging 508 and am wandering if it a SCAM?

Need to check that a letter I received is legitimate

I received a phone call from a mobile number offering an upgrade and switch to O2 . They sent me a new iPhone 11 got an email to activate it but the letter it came with was from crown communication and the print was blurry now wondering if it’s a sca...

Spending Cap

Whats App allows free calls to mobiles in USA, why is the same not true when using wifi calling? I have just been hit with a £75 bill for calling my daughter for 15 mins. I want to set a spending cap, but am told I have to ring 202, which is now only...

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