Billing

[natashadarby]

I paid off my device a while ago, and before that the bill was 50 pounds/month. The device is now paid off, and they said it would only be around 20 pounds/month, but I am still being charged 50. Due to COVID I can't talk to someone about this over the phone, and there's no option for fixing this on the help page. What can I do?

[MI5]

@natashadarby 

No option but to try and call Guide: Coronavirus Community Help and Support 

[jonsie]

Did you upgrade or take another contrac @natashadarby 

You do need to speak to O2

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[natashadarby]

No I didn't... every o2 number I've called automatically hangs up on you if you're not calling about fraud

[natashadarby]

Okay thank you!