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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Need my bill by email - can't access MyO2

Hi I cancelled my number because I moved out of the country and I was gonna get my termination bill in a couple weeks from then. What happened was - My number was cancelled before I got the bill and now I can't get access to MyO2 to see and pay the b...

Resolved! How can I change my personal details?

Hi, I need to change my address so I can order a phone but My02 keeps sending a code to my broken phone. How can I change my address when I cannot receive the code?Thank you.

Resolved! proof of%20purchase

Hi, I need proof of purchase or a reciept for my handset to claim the cashhback through Huawei's website. I have found evey other document on My O2, but not an actual receipt or invoice etc. O2 are not accetping calls, so I cannot request one. Any id...

Resolved! My o2%20app%20not%20working

My o2 app not working. Any tips please?

Resolved! My o2 errors

HiJust moved from Three to O2, myO2 was working but after my number ported over from Three I just get an error in the app and web site and cannot see my usage. The bill shows up correctly and it knows about the ported number as if I try and re-regist...

Add ons

I am new to o2 and am unable to select my 6 month subscription. I have followed the email link and tried via the app but keep getting an error message

Unable to log into my o2

Hi all, I ordered a new pay month phone yesterday, and create a new account with it, although now every time i try and log on to my account it just say that their is an error. It has logged me in but i cannot view anything on my account. Anyone any i...

My O2 Error Message: It looks like something's gone wrong

I signed up for a new O2 pay monthly contract on Thursday 2nd April 2020. Also, i set up a myO2 account the same day, however, i havent been able to load my account. Everytime i login to myO2, it gives me an error It looks like something's gone wrong...

Resolved! About account

I pay off my o2 account that my friend left me in debt a I want to open up account again for me I lost my SIM card for it accout

Apple watch series 5 Cellular

Hi, i am wondering if anyone can help?i have recently just bought an apple watch series 5 with the cellular option. The watch arrived today and as i was setting it up i obviously got the option to set it up with the cellular option, which i oppted to...

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