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sudden upgrade alert

SophNorb
Level 1: Joiner
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on ‎07-04-2020 19:06

on ‎07-04-2020 19:06

hi there, i just recieved a message from O2UK saying that their agreement with carephone warehouse has ended and that i can upgrade my device. it also mentions O2 will then pay off the rest of the remaining contract early. i just wanted to check if that means my contract or device plan will just change automatically from next month?

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Cleoriff
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on ‎07-04-2020 19:10

on ‎07-04-2020 19:10

@SophNorb 

If you upgrade with O2 it means O2 will pay off the remainder of your plan.

Guide: How does O2 Refresh work? 

Veritas Numquam Perit

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎07-04-2020 19:35

on ‎07-04-2020 19:35

@SophNorb 

If you don't upgrade you will still pay your bill as normal each month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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