Re: How to cancel Disney + on my o2

Mat1111 · ‎21-08-2020

I was wondering any one can help.

Cannot cancel Disney + on my o2 as don't have option for that.

Cannot call them as apparently they are taking emergency calls

Cannot use chat since yesterday as apparently they are soooo busy.

Many thanks in advance.

MI5 · ‎21-08-2020

@Mat1111

Numbers to try here Guide: Coronavirus Community Help and Support

say fraud or upgrade to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-08-2020

You need to click on the + sign beneath the Extra which will open the option to Manage Extra

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎25-08-2020

Hi @Mat1111 , how are you doing?

Did you manage to cancel your extra in the end or are you still struggling? Any help from the clarification above on what to do once you're in My O2?

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