Cancel Airtime Contract

[ND3]

I received an email advising I could cancel my airtime contract within 30 days and keep device plan.

I rang customer services to be advise I couldn’t and have to wait until 3/12/2025. This totally contradicts what I have in writing from O2. 

I wish to cancel ASAP and would like to know why I’m not eligible when I have it in writing O2.

[pgn]

Do you have a separate airtime and device plan as part of your contract (ie a Guide: How does O2 Refresh work? Tariff?) @ND3 ?

If you have a bundled tariff from a reseller (not purchased directly from O2), the CS agent may be correct - in this circumstance, you would have to pay off the balance of your contract or wait until your contract period has run to completion.

If you do have separate Airtime and Device plan, then the O2 CS agent was wrong: call them again.

Your MyO2 should help you confirm which type of tariff you have. Good luck.

[MI5]

@ND3 

You might get a better explanation from O2 by asking on social media.

Facebook or Instagram only though these days https://www.o2.co.uk/abouto2/social-media