Error 500 when wanting to view bill on myo2

[SuzanneAyres]

Can anyone help me!
I have never for the last 3 years of having my account had any problem logging into my account and accessing bills. However for almost 10 days now I can log into the website for o2 but when I click view my bill I get a page that says sorry something went wrong. I’ve contacted o2 so many times they don’t know what to do! In the top of the browser it says error 500 does this have anything to do with it?

[Anonymous]

@Marjo @EmilieT @Martin-O2 anything you can do? 

[SuzanneAyres]

Thanks 🙂

[SuzanneAyres]

I get the same error message
“It looks like something’s gone wrong”
It’s so frustrating!
Thanks for everyone’s feedback. Looks like I will need to call o2 tomorrow again and hound them for a solution

[Cleoriff]

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@SuzanneAyres wrote:
This link doesn’t appear to work

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It worked for me...there again I am on my PC using Firefox. Took me to the My O2 sign in page.

[SuzanneAyres]

It takes me to the sign in page and allows me to input my username and password
It logs me in and says hi suzanne in the top right, however it won’t allow me to view my bill I just get the error page appear

[MI5]

Sounds like it needs a reboot by someone in customer service who knows what they are doing.
All you got to do is find one

[EmilieT]

Hi @SuzanneAyres, did you get anywhere with Customer Service since yesterday? 

Error 500 normally refers to a data connection issue, so if you're on WiFi and have tried everything @Anonymous, @MI5 and @Cleoriff advised I'd happily get someone to look into this one for you. I've already sent you a Private Message to get a few more details so please reply to it when you have a minute

Cheers @Anonymous for the mention!

[SuzanneAyres]

Thanks for getting back to me

If you could get someone to look into this it would be super please

thanks!

Suzanne

[EmilieT]

@SuzanneAyres As soon as you reply to my Private Message on the forum with the additional details I need, we'll get someone to look into this! 

[liggerz87]

Has the uninstall the o2 app Not worked either