Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! New phone since March not picked up by MyO2

Hi, had a new Samsung S10 since March 2020 (not from O2), but its now end of June and MyO2 app and account access via browser are still both showing old S5 and old IMEI. Im on monthly SIM only contract. What do you need to do to get phone info update...

Resolved! Freebuds

how do I claim for freebuds S20 ultra

Resolved! Name

How do I change my name on the account?

Calling France

I just dialled a French number & it just keeps ending before I connect - am I able to call France from my mobile? How much will it cost - am I better off calling from a landline?

Wrong name on registration account

Hi, I have just registered for My O2, I dont currently have a contract with O2 but I would like to switch my number to a O2 pay monthly sim only contract.The name field pre populated and now has the wrong first name on My O2 which I cannot amend to p...

Live chat

Can anyone help me get on live chat?

Billing

I took out my o2 contract through carphone warehouse, I wanted to reduce my bill cost so I got an older phone as an upgrade which helped this. Since then carphone warehouse and o2 no longer work together and o2 have taken over my contract. They’ve in...

Resolved! I data

I want to activate idata on myO2 but it’s not showing in bolt ons

Resolved! Return and cancel 14 day period

Hi,I already had a sim only contract and yesterday I upgraded this to include a new phone, which arrived today. This was for my husband.the husband has said he doesn’t need it as he gets free company phones. The new phone package has not been opened....

Resolved! LOGGING INTO MY O2

I have been trying to register my, MyO2 login it says it will be active within 48 hours I have been trying to log in for 2 weeks & says I should contact O2, what should I do?

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