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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade online

I cant seem to get past the screen to view the phones i can upgrade to even though earlier today i could ive tried the website and app... it just stays on a acreen with a buffering symbol

Upgrading to a sim only?

My contract with o2 is due to expire and I would like to go on one of their sim only plans, when I rang o2 they said I can do this through the app. It says on my app I can upgrade on o2 refresh to get a new phone but I don’t need a new phone. When I ...

Resolved! Where to check when contract ends/ last payment

Hi, I'm looking for a place in MyO2 account where I can see the details of my contract i.e. when it started and/or ends. I can only find the section where I can view my bills. Does anyone know if this information is available through your online acco...

Can't activate Wifi Calling for iPhone 11

Hi all, I've recently switched from Three to o2 and am having difficulties activating Wifi Calling. If I try switching it on from my iPhone settings, it tells me to contact O2 to allow Wifi Calling on this account. I've gone through all the help docu...

My O2 phone details

Hi All, not a real issue but anyone know how to change phone model on Myo2 details. It shows as an IPhone 6s but it's now an SE 2020? Regards

Resolved! Change my number

How do I change my number

Upgrade through Mobile Phones Direct

Hello, I have signed into my O2 account this morning and I have the option to upgrade my phone on their website using O2 Refresh. I have found a good deal on Mobile Phones Direct that remains with O2 and I was wondering if I bought it from there, whe...

Doubly charged after purchasing a device from MyO2 app

I have purchased recently a device from myO2. Whilst I was reviewing my details I noticed a mistake in my address and in order to correct it the system brought me some steps back in the procedure and asked me again for my payment details. In the end,...

Direct debit

How do you cancel direct debit on my 02 app?? I can't seem to find where to do it

Itemised bill viewing & adjustment charges

Received my invoice today with additional charges under the heading “Adjustments”I’ve tried to find my itemised bill on My O2 but no luck and tried contacting customer services but to no avail.Any idea how to view an itemised bill with a breakdown of...

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