my 02 app

b4u2 · ‎10-10-2018

everytime i try to login to my o2 app then look what happens

what should i do

i have cleared cache an ddat on the app settings

and also uninstalled and reinstallled the app but no change

MI5 · ‎10-10-2018

It may need customer services to do something.
Give them a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎11-10-2018

Hey @b4u2, are you still experiencing the issue? What phone do you have? Just tried on my iPhone and it seems to be working ok.

b4u2 · ‎11-10-2018

Yes. I have a Samsung galaxy s7 edge it's android.

Marjo · ‎11-10-2018

Sorry to hear it's still happening. Haven't heard of any general issues on our end about this. Any help from customer service as suggested above? In case they can identify any account-related issues that might cause this.

paulbacon · ‎13-10-2018

Also getting this on S7 running Orea

MI5 · ‎13-10-2018

Working fine on my OP6, app version 9.1 so maybe an error with Samsung devices?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

paulbacon · ‎15-10-2018

Working now. Weirdly i wad outside the country when it wasnt working, soon as i land bacl home it works. Dunno if that had anything to do with it?

b4u2 · ‎16-10-2018

Could be as I am currently abroad also so possibly that's the reason. I don't know

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