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my 02 app

b4u2
Level 8: Talented
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on ‎10-10-2018 16:35

on ‎10-10-2018 16:35

everytime i try to login to my o2 app then look what happens

what should i do

i have cleared cache an ddat on the app settings 

and also uninstalled and reinstallled the app but no change

Screenshot_20181010-111300_My O2.jpg

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MI5
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on ‎10-10-2018 16:57

on ‎10-10-2018 16:57

It may need customer services to do something.
Give them a call http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎11-10-2018 17:38

on ‎11-10-2018 17:38

Hey @b4u2, are you still experiencing the issue? What phone do you have? Just tried on my iPhone and it seems to be working ok. slight_smile

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b4u2
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on ‎11-10-2018 17:57

on ‎11-10-2018 17:57

Yes. I have a Samsung galaxy s7 edge it's android.
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Marjo
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on ‎11-10-2018 18:03

on ‎11-10-2018 18:03

Sorry to hear it's still happening. Haven't heard of any general issues on our end about this. Any help from customer service as suggested above? In case they can identify any account-related issues that might cause this. 

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paulbacon
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on ‎13-10-2018 19:28

on ‎13-10-2018 19:28

Also getting this on S7 running Orea
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MI5
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on ‎13-10-2018 19:32

on ‎13-10-2018 19:32

Working fine on my OP6, app version 9.1 so maybe an error with Samsung devices?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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paulbacon
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on ‎15-10-2018 11:23

on ‎15-10-2018 11:23

Working now. Weirdly i wad outside the country when it wasnt working, soon as i land bacl home it works. Dunno if that had anything to do with it?
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b4u2
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on ‎16-10-2018 19:49

on ‎16-10-2018 19:49

Could be as I am currently abroad also so possibly that's the reason. I don't know
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