my 02 app

[b4u2]

everytime i try to login to my o2 app then look what happens

what should i do

i have cleared cache an ddat on the app settings 

and also uninstalled and reinstallled the app but no change

[MI5]

It may need customer services to do something.
Give them a call http://www.o2.co.uk/contactus

[Marjo]

Hey @b4u2, are you still experiencing the issue? What phone do you have? Just tried on my iPhone and it seems to be working ok.

[b4u2]

Yes. I have a Samsung galaxy s7 edge it's android.

[Marjo]

Sorry to hear it's still happening. Haven't heard of any general issues on our end about this. Any help from customer service as suggested above? In case they can identify any account-related issues that might cause this. 

[paulbacon]

Also getting this on S7 running Orea

[MI5]

Working fine on my OP6, app version 9.1 so maybe an error with Samsung devices?

[paulbacon]

Working now. Weirdly i wad outside the country when it wasnt working, soon as i land bacl home it works. Dunno if that had anything to do with it?

[b4u2]

Could be as I am currently abroad also so possibly that's the reason. I don't know