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Direct debit

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zzxxZZXX
Level 1: Joiner
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on ‎13-08-2023 15:13

on ‎13-08-2023 15:13

You keep sending me messages saying that you are setting up a new direct debit for me. This is wrong as I have already been paying a direct debit to you for years. Why has this changed? I do not need a new direct debit.

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Enlli
Level 69: Guiding Light
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‎13-08-2023 15:26 - edited ‎13-08-2023 15:27

‎13-08-2023 15:26 - edited ‎13-08-2023 15:27

O2 are updating their account systems. As such they need to cancel the old DD in favour of O2 and replace it with one in favour of Telefónica 

Nothing will change for you other than the name on your bank statement 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8905 Posts
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Registered:

‎13-08-2023 15:26 - edited ‎13-08-2023 15:27

‎13-08-2023 15:26 - edited ‎13-08-2023 15:27

O2 are updating their account systems. As such they need to cancel the old DD in favour of O2 and replace it with one in favour of Telefónica 

Nothing will change for you other than the name on your bank statement 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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